You can arrange for care services by completing the initial enquiry form on our website, specifying your preferred times for contact. You can also contact us via phone or email. Our contact details are available on our website under the "Contact Us" section.

 We aim to respond to all enquiries within 48 hours.

All support workers at Love in Care have completed the mandatory Care Certificate as required by the Care Quality Commission (CQC). They are experienced professionals with expertise in managing physical disabilities, learning disabilities, and mental health

 support. Additionally, many have degrees in various subjects and have undergone complex care training. Many are also multilingual, enhancing their ability to provide culturally sensitive care.

Yes, Love in Care provides 24-hour care services, available short-term or long-term, 365 days a year.

Quality and safety are ensured through appropriate risk assessments, regular monitoring, and updates after each visit. Our support workers have the relevant skill set to meet expectations, and any issues are flagged and reported to families or appropriate parties.

 Additionally, quality and safety are maintained through a robust accountability structure, which includes a Customers & Families Steering Group, an Audit & Assurance Committee, and a Staff Forum. We also have a Freedom to Speak Up Guardian to address concerns

 and uphold high standards of care.

Yes, Love in Care conducts a full assessment and follows a person-centred approach to customize care plans according to individual needs.

The process begins with an initial telephone conversation, followed by a face-to-face meeting with the customer and any of their chosen family members or representatives. Professional assessments are incorporated into the care plan as needed.

Staff are updated daily on any changes in care requirements, which take immediate effect. They make referrals as needed, contacting GPs, community nurses, or emergency services when required.

Yes, our services are available on weekends and holidays.

Our rates are competitive and discussed on a customer-by-customer basis.

Payments can be made directly via bank transfer, standing order, or direct debit. The payment method can be tailored to suit your needs.

Yes, Love in Care accepts insurance and other forms of financial assistance. We can also help you access any necessary government services and entitlements. For information on accepted insurance and financial assistance, it is best to contact us directly.

Love in Care is registered with the Information Commissioner's Office and follows GDPR guidelines. We use a digital platform with a high level of security, accessed by staff via facial recognition. We follow strict protocols to protect customer privacy and

 confidentiality, ensuring that all personal information is handled securely and responsibly.

Yes, customers are welcome to meet their support workers before services begin to ensure a good match and discuss specific needs and preferences.

If the assigned support worker is unavailable, another worker from a team of at least three regular and one standby support worker will be assigned, all of whom will be familiar with the particular customer's needs.

Customers are matched with support workers based on their specific needs, preferences, and cultural background to ensure the best possible care and support.

You can refer to the welcome pack for details on the complaints policy and procedure, which includes contact information for external whistleblowing and local authorities. You can also raise concerns directly with Love in Care.

Yes, Love in Care provides specialised care for individuals of any age with specific medical conditions or special needs, including Autism, Parkinson’s, Dementia, and more.

Care plans are reviewed monthly or sooner if there are changes in the customer's needs. Regular audits and assessments, including risk assessments and medication reviews, are conducted continuously.

Yes, Love in Care offers short notice sitting support and has a Customers and Families Steering Group that allows families to contribute to the quality and development of services. We also offer emotional support and guidance on managing care responsibilities.